Refund and Returns Policy

At Fittings Wale, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, our Refund and Returns Policy outlines the process for addressing your concerns.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is unused, undamaged, and in its original packaging.
  • The return request is made within 7–10 days of receiving the product.
  • The product was not marked as “Non-Returnable” at the time of purchase.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom-made or personalized products.
  • Products that have been used or show signs of wear and tear.
  • Clearance or sale items marked as final sale.

3. How to Request a Return

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team via email at fittingwale@gmail.com or call us at +91-9155511522.
  2. Provide Details: Share your order ID, product details, and reason for the return.
  3. Return Authorization: Once approved, we will provide a return authorization and instructions on how to send the product back.

4. Refund Process

  • After receiving and inspecting the returned product, we will notify you about the status of your refund.
  • Refunds will be processed within 7–10 business days to your original payment method or as store credit, depending on your preference.
  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

If you wish to exchange a product, the process will follow similar steps as a return. Once the original item is received, we will dispatch the replacement. Exchanges are subject to product availability.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us immediately upon receipt, including photos of the product and packaging.
  • We will arrange for a replacement or a full refund after verifying the issue.

7. Shipping for Returns

  • Customers are responsible for the return shipping cost unless the product is defective or sent in error.
  • Ensure the product is securely packaged to avoid damage during transit.

8. Contact Us

For assistance with returns or refunds, please reach out to our support team:
Address: Mittal Bhawan, Gol Building, Manaitand, Dhanbad, Jharkhand 826001
Phone: +91-9155511522
Email: fittingwale@gmail.com

Thank you for choosing Fittings Wale. We value your trust and are committed to ensuring a seamless shopping experience!